Privacy Policy

Last Updated: August 27, 2026

At MAXORAH – Pakistan Concierge & International Courier Services, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, use our services, contact us, or submit a service request.

1. About MAXORAH

MAXORAH provides concierge, courier, shopping, family assistance, property management, documentation, travel assistance, business support, and other Pakistan-related services, particularly for customers living overseas.

For the purposes of this Privacy Policy, “MAXORAH,” “we,” “us,” or “our” refers to MAXORAH and its authorized service representatives.

2. Information We Collect

Depending on the services you request, we may collect:

  • Full name
  • Email address
  • Phone number and WhatsApp number
  • Country of residence
  • Pakistan address or service location
  • Billing and delivery information
  • Property-related information
  • Information required for government or documentation services
  • Order and service request details
  • Payment and transaction information
  • Identification or supporting documents where required to provide a requested service
  • Communications and correspondence with our team
  • Website usage information, including IP address, browser type, device information, and pages visited

We only request information that is reasonably necessary for providing or improving our services.

3. How We Use Your Information

We may use your information to:

  • Process and manage service requests
  • Communicate with you regarding your orders or requests
  • Arrange courier, shopping, property, family, documentation, travel, or other services
  • Provide quotations, invoices, receipts, and service reports
  • Process or verify payments
  • Coordinate with authorized service providers when necessary
  • Provide customer support
  • Improve our website, services, and customer experience
  • Prevent fraud, misuse, unauthorized activity, or security threats
  • Comply with applicable legal and regulatory requirements
  • Send service-related notifications
  • Send promotional communications where permitted and where you have provided appropriate consent

4. Sharing of Information

MAXORAH does not sell or rent your personal information to third parties.

We may share limited information with trusted third parties when reasonably necessary to complete your requested service. These may include:

  • Courier and delivery partners
  • Shopping vendors and suppliers
  • Property maintenance or management personnel
  • Government offices or authorized representatives
  • Banks, payment processors, or financial service providers
  • Professional service providers
  • Technology, hosting, communication, or customer-support providers

We only aim to share information that is necessary for the relevant purpose.

5. Documents and Sensitive Information

Some MAXORAH services may require documents or information containing personal or confidential details, such as identification documents, property documents, applications, authorization letters, or other supporting records.

Where such information is required, we will use it primarily for the purpose for which you provide it and take reasonable measures to prevent unauthorized access, disclosure, alteration, or loss.

Customers should only provide documents that are necessary for the requested service.

6. Payment Information

Payments may be processed through third-party payment providers, banks, or other authorized financial services.

MAXORAH may receive transaction-related information such as payment status, transaction reference, amount, and date. Where payment information is processed directly by a third-party payment provider, that provider’s own privacy policy and terms may also apply.

MAXORAH does not intentionally store complete card numbers or security codes unless specifically required and lawfully permitted for a particular payment arrangement.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember preferences
  • Understand website usage
  • Improve website performance
  • Analyze traffic and user behavior
  • Support security and fraud prevention
  • Improve marketing and advertising where applicable

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. WhatsApp and Other Communication Channels

If you contact MAXORAH through WhatsApp, email, telephone, social media, or another communication platform, information exchanged through that platform may also be subject to the platform provider’s privacy policy and terms.

Please avoid sending unnecessary confidential information through public or unsecured communication channels.

9. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary for:

  • Providing requested services
  • Maintaining business and transaction records
  • Resolving disputes
  • Meeting legal, accounting, tax, or regulatory obligations
  • Protecting our legitimate business interests

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it.

11. International Customers

MAXORAH serves customers who may be located outside Pakistan. As a result, information may be processed or transferred between Pakistan and other countries when necessary to provide requested services.

By using our services, you acknowledge that such transfers may occur where reasonably necessary for service delivery, subject to applicable legal requirements and appropriate safeguards.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, courier providers, social media platforms, or other external services.

MAXORAH is not responsible for the privacy practices, security, content, or policies of third-party websites. We encourage you to review their respective privacy policies before providing personal information.

13. Marketing Communications

Where permitted by applicable law, MAXORAH may send you information about new services, offers, updates, or other business communications.

You may request to stop receiving promotional communications at any time by contacting us or using an available unsubscribe option.

Service-related communications, such as order updates, invoices, confirmations, and important account notifications, may still be sent when necessary.

14. Children’s Privacy

Our services are intended for adults and businesses. We do not knowingly collect personal information from children for independent use of our services.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

15. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to information we hold about you
  • Request correction of inaccurate information
  • Request deletion of information where legally permitted
  • Withdraw consent where processing is based on consent
  • Request information about how your data is used
  • Object to certain forms of processing
  • Opt out of promotional communications

Requests may be subject to verification and applicable legal limitations.

16. Changes to This Privacy Policy

MAXORAH may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact MAXORAH.

MAXORAH – Pakistan Concierge & International Courier Services
Location: DHA Lahore, Punjab, Pakistan
Email: [info@maxorah.com]
Phone / WhatsApp: [+923210578888]

We are committed to handling your information responsibly and providing a secure, transparent, and professional customer experience.