Refund & Return Policy
Last Updated: August 27, 2026
At MAXORAH – Pakistan Concierge & International Courier Services, we aim to provide reliable, professional, and transparent services to our customers. Because our services often involve customized assistance, third-party purchases, courier arrangements, property visits, documentation, and services performed specifically at a customer’s request, refunds and returns are subject to the terms below.
1. General Policy
MAXORAH provides both service-based and product-related services. Refund eligibility depends on the type of service, whether the service has already started, and whether any third-party costs have already been incurred.
Before processing a service, customers may contact MAXORAH to clarify the scope, estimated costs, service charges, and applicable refund conditions.
2. Service Cancellation
A customer may request cancellation of a service before MAXORAH has started performing the requested work.
If the service has not yet started and no third-party expenses have been incurred, the customer may generally be eligible for a refund.
If MAXORAH has already started work, the refund may be reduced by the reasonable service time, administrative costs, or other expenses already incurred.
If a third-party payment, booking, purchase, delivery, government fee, courier fee, or other expense has already been made, that amount may be non-refundable.
3. Non-Refundable Service Charges
Certain charges may be non-refundable once the service has commenced, including:
Concierge/service processing fees
Consultation or professional assistance charges
Property inspection or visit charges after the visit has taken place
Documentation collection or processing charges after work has commenced
Courier charges after dispatch
Delivery charges after shipment has been handed over
Government or official fees already paid
Third-party booking or cancellation charges
Customized or specially arranged services that have already been performed
4. Shopping & Product Purchases
For shopping services, MAXORAH may purchase products from local or international vendors on behalf of the customer.
Once a product has been purchased, the customer’s refund or return rights may depend on the seller’s or manufacturer’s return and refund policy.
Where applicable, MAXORAH may assist the customer with a return or exchange request. However, MAXORAH cannot guarantee that a third-party seller will approve a return or refund.
The customer may be responsible for:
Return shipping charges
Exchange charges
Restocking fees
Customs or duties
Delivery charges
Currency conversion differences
MAXORAH service charges
Other non-refundable third-party expenses
5. Damaged or Incorrect Products
If a product received by the customer is damaged, defective, or materially different from the product ordered through MAXORAH, the customer should contact us as soon as possible.
Customers may be requested to provide:
Order/reference number
Photographs or video of the product
Photographs of packaging
Description of the problem
Any relevant delivery documentation
MAXORAH will review the issue and, where appropriate, coordinate with the seller, supplier, or courier company.
6. Courier & Delivery Services
Courier charges are generally non-refundable once a shipment has been collected, dispatched, or handed over to a courier provider.
If a shipment is delayed, lost, damaged, returned, held by customs, or refused by the recipient, MAXORAH may assist in communicating with the courier or relevant party.
Any compensation or refund may depend on the courier company’s applicable terms, insurance coverage, declared value, customs requirements, and investigation outcome.
7. Property Management & Property Visits
Property-related services are generally customized and may involve actual visits, transportation, inspection, photography, reporting, maintenance coordination, or third-party expenses.
Once a property visit or requested service has been completed, the corresponding service charge is generally non-refundable.
For recurring property management packages, cancellation may be requested before the next service cycle begins. Any unused prepaid amount will be reviewed according to the applicable package terms.
8. Documentation & Government Services
Government and documentation services may involve official fees, appointments, transportation, document preparation, submissions, or third-party charges.
Government fees and official charges already paid on behalf of a customer are generally non-refundable, even if an application is subsequently rejected, delayed, or requires additional documentation.
MAXORAH’s service fee may also become non-refundable once the requested work has commenced.
9. Failed or Unavailable Services
If MAXORAH is unable to provide a requested service due to circumstances within MAXORAH’s control and the service has not been completed, we may offer:
A full or partial refund;
Credit toward another MAXORAH service; or
An alternative arrangement where reasonably possible.
If the service cannot be completed because of circumstances outside our reasonable control, such as government restrictions, third-party refusal, natural disasters, strikes, courier restrictions, security conditions, unavailable products, or incorrect information provided by the customer, refunds will be assessed based on the costs already incurred.
10. Refund Processing
Approved refunds will generally be processed using the original payment method where reasonably possible.
Processing times may vary depending on the payment provider, bank, card issuer, or financial institution.
MAXORAH is not responsible for delays caused by third-party financial institutions after a refund has been initiated.
11. Currency & Exchange Rate Differences
For international payments, the amount received by MAXORAH may differ from the amount charged to the customer’s account because of:
Currency exchange rates
Bank charges
Payment processor fees
International transaction fees
Currency conversion charges
Any refund will normally be based on the amount actually received by MAXORAH, subject to applicable fees and expenses.
12. How to Request a Refund
To request a refund, please contact MAXORAH and provide:
Full name
Order or service reference number
Date of payment
Service or product details
Reason for the refund request
Relevant supporting evidence, if applicable
Refund requests can be submitted through our official customer-support channels.
13. Refund Review
Each refund request will be reviewed individually.
MAXORAH may consider:
Whether the service has started
Whether the service has been completed
Costs already incurred
Third-party charges
Supplier or courier policies
The reason for cancellation
Any applicable package or service terms
Submitting a refund request does not automatically guarantee approval.
14. Changes to Orders or Services
Customers should inform MAXORAH as soon as possible if they want to change or modify an order or service.
Changes requested after purchasing, dispatch, booking, or commencement of work may result in additional charges or may not be possible.
15. Policy Updates
MAXORAH reserves the right to update this Refund & Return Policy from time to time.
Any changes will be published on this page with an updated “Last Updated” date.
16. Contact Us
For refund, cancellation, exchange, or return-related questions, please contact:
MAXORAH – Pakistan Concierge & International Courier Services
Location: DHA Lahore, Punjab, Pakistan
Email: [info@maxorah.com]
Phone / WhatsApp: [+923210578888]
Important: This policy is a general business policy and should be reviewed against the consumer-protection, e-commerce, payment, and applicable laws of the countries where MAXORAH operates before being published as the company’s final legal policy.